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Everything you need to know about the product and billing.
Depending on your location, your order may take a bit more time to be delivered to you.
Once your order is received and shipped, our shipping partner will contact you and keep you updated on the delivery process.
Incase of any challenges or concerns do not hesitate to contact us.
Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.
You’ll first want to pull up your order. On your Account page, select Orders from the left-hand side, and find the order you’d like to update from your Order History.
Canceling your order is the last thing we want to do but some situations come up where cancellation is the best option to save you time and money. If your order is canceled, you won’t be charged and you will receive a full refund.
The most common reasons an order might be canceled are:
- Limits on available quantities
- The item is out of stock
- Price or other listing errors
- Additional information is needed by our partners
- Unavailable carrier or shipping method
We will send you an email if any part of your order is canceled or if we need more information to process your order.
We normally confirm all orders before they are packed and shipped.
Incase you find missing items from your order, contact us as soon as possible.
If there are any issues with your oder, contact us as soon as possible.
In the event you forget a password for your account, you can reset your password directly through the system or application you’re using.
Navigate to the login page, and click ‘Forgot password?’ Follow the prompts to reset your password.
To change your password if you’re already logged in:
Click account in the top right of the website.
Select Dashboard, then click Edit your Password and Account details.
You can cancel your account at any time during your paid subscription.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
Trial users don’t need to do anything! You can continue to use your account until the end of the trial. After that, as long as you don’t upgrade, your account will be closed.
If you want to stop your trial early, follow the steps below for paying users.
As a reminder, no credit card information was taken when you signed up for the free trial.
After submitting your return, please allow at least 2-3 weeks of processing time before checking your refund status.
You can send the item/s to our location via your preffered caurier or drop off at our shop. Opening hours 0800-1700 Monday – Friday.
At Qubit Solutions, we are committed to providing high-quality products and ensuring customer satisfaction.
Read our Returns Policy here.
They say nothing is free in life—even “free shipping.” That’s because, even if you offer free shipping, someone has to pay for it.
At this time, we can’t change your delivery address once the order has been Shipped. If your order hasn’t been processed yet, you can contact us via phone call/text/whatsapp as soon as possible and provide the correct address.
f your order hasn’t arrived by the expected delivery date, you can check the website to see the current status of your order here.
If you’ve ordered during one of our sales it gets pretty busy, so your delivery might take a little longer to get to you.
We deliver accross the country. You can contact us before placing your oder to confirm whether your region/town is covered.
Payment Options:
- Mpesa.
- Airtel Money.
- Tkash.
- Checks.
- Debit cards.
- Credit cards.
- Electronic bank transfers.
Before you start troubleshooting why you aren’t receiving any app notifications, always confirm you’re connected to at least one network (cellular or Wi-Fi) and have an internet connection. Open your mobile browser and try to search Google for anything
We are located at Valley Business Center, Suite #3,
Nairobi – Namanga Road,
Kitengela, Kenya.
Operating hours: 8:00am to 05:00pm Monday to Friday.